Ordering guide

This page describes the technical steps of ordering, as required by the Turkish regulation on e-commerce service providers. We kept it short and literal: everything below works exactly this way on the site.

The steps

1. Choose a piece. Browse the collections or search.
2. Personalise it. Enter the name, date and choices (colour, size, lettering). The server refreshes the preview and the VAT-inclusive price on every change; invalid entries (a name too short, an impossible date) are flagged at once.
3. Add to basket. Adding the same design twice merges the quantity; a different name becomes its own line. In the basket you can remove lines or go back to the shop.
4. Verify your WhatsApp number. We send a one-time code; no account is created, there is no password. Order updates arrive on this number.
5. Delivery, invoice and payment. Full name, address, optional e-mail and ID number or company details. Once you pick the payment method (credit/debit card or bank transfer) the summary on the right shows the total including delivery; for transfers the discount is listed separately. By card you choose a single payment or instalments; each option shows the exact amount you will pay and any instalment difference.
6. Review and confirm. Every piece, quantity, delivery charge and the total are on screen before the confirm button. The order cannot be placed without ticking the pre-contract information, the distance sales contract and the privacy notice.
7. Pay. For a transfer you see a personal reference and our account details; we wait 2 business days and keep your pieces reserved meanwhile. When the payment arrives the order is final and production starts. By card you are sent to the secure page of Moka United, the payment institution; payment is taken with 3D Secure and your card details never reach us. Once the bank confirms you return to your order summary and we let you know on WhatsApp.

Correcting and undoing before you confirm

• Each basket line has Remove; you can return to the product page, change the choices and add it again.
• On the checkout page every field can be edited until you submit; invalid fields are flagged on submit and the total does not change.
• After confirming, the order summary page opens. If you change your mind before paying, nothing is needed: an unpaid order closes by itself when its window ends and the reserved pieces are released.

How your contract is kept and reached

• The order you confirmed (pieces, choices, amounts, address, the version of the texts you accepted) is stored immutably as it was; later price or catalogue changes cannot touch it.
• Your order summary page is shown after confirmation; keep its link. You can reach it again from the same device or with the number you verified.
• The contract and pre-contract documents are kept for three years under the Distance Contracts Regulation and sent to you on request; the Distance Sales Contract and Pre-Contract Information are always open on the site.

Disputes

Write to us first; most matters are sorted out together right away. The site runs no separate alternative dispute-resolution scheme; your rights before the Consumer Arbitration Committees and consumer courts under Law No. 6502 remain. Our channels are on the Contact page.